Here you’ll find answers to the most common questions about our custom packaging and branded merchandise manufacturing services.
From customization options and MOQ to production timelines and delivery, this FAQ is designed to help you better understand how we work and what to expect.
If your question is not listed here, please contact us directly and our team will be happy to assist.
1. Ordering & Customization
How does your ordering process work?
Simple process, flexible options.
We make it easy for busy teams to obtain packaging and merchandise, balancing perfomance, quality, cost, and functionality to ensure a perfect fit for your product and market.
- Send your product requirements via any method you prefer
- Recieve quotation & artwork confirmation
- Sampling & Confirmation
- Mass production & global shipping
- After-sales service, marketing support and ongoing assistance
What can be customized?
We offer full customization services across all packaging and merchandise categories, including:
- Materials & Structures
- Sizes & Dimensions
- Colors & Logo Printing
- Surface Finishing (matte, glossy, embossing, foil stamping, and more)
- Tags & Labeling Options
- Packaging
Customization options are tailored to your requirements and the intended use. Our team works closely with you to ensure every detail meets your functional requirements and brand standards.
What printing methods are available?
We support full printing methods such as:
- Screen printing
- Digital printing
- Heat transfer
- Embroidery
- UV printing
- Debossing & embossing
- Gloss lamination
- Foil stamping
Our team will recommend the most suitable method for your design and budget.
Can you assist with design or artwork?
Yes. We provide basic artwork checking for free. Full design or layout support can also be offered upon request.
What information do I need to provide for customization?
Please include:
- Product type
- Size & material
- Printing or branding requirements
- Order quantity
- Sample needs (if any)
This helps us provide an accurate quotation faster.
Do you offer wholesale or non-customized Products?
Yes. We also provide wholesale and standard packaging and merchandise for clients who need ready-made items or faster turnaround times. These products can be ordered with or without branding, depending on your needs.
Do you offer eco-friendly or sustainable options?
Yes. We provide a range of eco-friendly packaging and merchandise options and can advise on materials and production methods based on your sustainability goals and budget.
Can you provide certificates for your products?
Yes, we can provide relevant certificates upon request. Please contact us with your requirements.
2. Pricing & MOQ
What is your MOQ?
MOQ varies by product category.
- Custom packaging & Materials: usually 500–5,000 pcs
- Branded Merchandise & Promotional Products: usually 100–1,000 pcs
- For simple items, we can support lower MOQs.
Do you offer discounts for large-volume orders?
Yes. We provide tiered pricing based on order quantity. Bigger volume = better price.
3. Production & Lead Time
Can I request a sample before bulk production?
Yes. We offer both stock samples (free, only shipping cost needed) and custom samples (sample costs will be credited toward the bulk order).
What is your production lead time?
Lead time depends on product type and order quantity:
- Custom packaging & Materials: 5–15 days
- Branded Merchandise & Promotional Products: 5–25 days
- Rush orders are available for selected products.
How do you ensure product quality?
We follow a strict quality control process:
- Raw material inspection
- Pre-production sample confirmation
- In-line inspection
- Final QC before shipment
Photos or videos of production can be provided on request.
4. Shipping & Delivery
Where do you ship from?
All orders are produced and shipped from Shenzhen, Guangdong, China, worldwide by express, air, and sea.
What shipping methods are available?
- Express (DHL, FedEx, UPS)
- Air freight
- Sea freight (FCL / LCL)
- Train (Europe)
- We help you choose the most cost-effective option.
How long does shipping take?
- Express: 3–7 days
- Air freight: 7–12 days
- Sea freight: 15–45 days depending on destination
5. Payment
What payment methods do you accept?
We accept:
- T/T (Bank Transfer)
- PayPal (small orders or samples)
- Western Union
- L/C for large orders (case by case)
Do I need to pay a deposit?
Yes. Usually 30% deposit before production, and a 70% balance before shipment for large orders.
6. After-sales & Support
What if I receive damaged or defective products?
Please contact us promptly with photos or videos. We provide free replacement or refund depending on the situation.
Can you store my goods and ship them later?
Yes. We offer free short-term warehouse storage and multi-destination shipping for bulk orders.
Can you help with Amazon FBA or e-commerce sellers?
Yes. We can handle FBA labeling, packaging, barcodes, and direct shipment to Amazon warehouses.
7. Start with TailoredMate
How do I place an order?
Reach out to us anytime through your preferred channel – contact us page, Email, WhatsApp, or forms, our teams will guide you through product selection, customization options, pricing, and production timelines.
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